Return and Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us.

 

Statutory Rights

In addition to your 14 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched. Any written cancellation notice should be sent to enquiries@madagascandirect.com

Copyright © 2017 Hidden Earth Ltd  |  All Rights Reserved
Unit 11a
Oaksey Park Airfield
Oaksey
Wiltshire
SN16 9SD

e: enquiries@madagascandirect.com
t: 01666 577 713